Refund policy

Refunds & Exchanges

Online Refund & Exchange Policy

If you are unhappy with your online purchase from Joley’s Shoes for any reason (other than if it is defective) and wish to return it, you may do so, provided the following conditions are satisfied:

• You have a valid proof of purchase, i.e. the original till slip
• The goods are in original selling condition, i.e. are unworn and unused
• The goods are in their original undamaged packaging

  • Exchanges must be done within 14 days from the date of purchase.
  • Refunds must be done within 7 days from the date of purchase.

ONLINE PURCHASE RETURN OPTIONS:

  1. In-Store

You may return the goods FREE of any handling charges to any Joley's Shoes store for an exchange, provided that the above conditions are satisfied.

NO refunds will be processed in store. You may leave your goods in store with your Order number and banking details and an EFT will be made to your account provided that the return conditions are satisfied. Note that an EFT may take up to 7 working days to reflect on your account.

  1. Collection by Courier

    Send an email to online@joleysshoes.co.za with a copy of your proof of purchase and advise as to which product you would like to return / exchange

    Upon approval, a courier collection will be arranged.

    Please ensure the above return conditions are satisfied, and the goods are packaged in the original shipping carton for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.

Please note that we will cover the cost of all courier fees for returns except in the case of refunds where a R120.00 courier fee will apply, unless it is an error on our side or the product is defective.

Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.

Any refunds are processed strictly in accordance with the original sales tender type. 


DAMAGED OR INCORRECT PRODUCT DELIVERED


We thoroughly check all our products before shipping to ensure they are in excellent condition and agree to your order. However, in the unlikely event of you receiving damaged or incorrect product, please contact us within 7 days of receipt on 043 722 4785 or email online@joleysshoes.co.za . You may also do one of the following:

- Take the product into a Joley’s Shoes store, along with proof of purchase, for a refund and/or exchange.

- Request a collection by using the Courier procedure above, and we will arrange for collection and re-delivery of the replacement product at our cost, or refund the original purchase at your preference.

DEFECTIVE PRODUCT RETURNS
Please see the Guarantee section below for further information and conditions. Defective product purchased online can be returned as follows:

- At any Joley’s Shoes store , provided you have a valid original proof of purchase, i.e. till slip. 

- By emailing online@joleysshoes.co.za  for assistance.

GUARANTEE
As per the Consumer Protection Act any DEFECTIVE products must be repaired, exchanged or refunded as decided by the customer within SIX MONTHS. Please note this is for DEFECTIVE goods and excludes fair wear and tear, abuse or neglect as per the Consumer Protection Act.